How do I contact Elevate Styles customer service?
You can call us toll-free at 888-676-2226 during normal business hours Monday-Friday 10:30AM - 5PM EST or by emailing us at firstname.lastname@example.org.
Corporate Name and Address:
Elevate Style Corporation (this will appear on your statement)
1420 Atlantic Avenue
Atlantic City, NJ 08401
Why was additional postage applied to my order?
In some cases our flat rate shipping and or free flat rate USPS shipping may not apply do to weight and distance. In these cases additional postage will be assessed. Your order will be weighed and you will quoted an equitable shipping charge. You will be notified via text or email.
Do you take money orders?
Yes, please e-mail or call customer service for more information.
How long is your shipping and processing time?
Most US orders ship within 2 business days and can take 3 to 7 business days to receive. International orders take between 2 to 4 weeks depending on location. **Limited International Flights due to COVID-19, quarantine and longer customs inspection times are creating longer delays than usual.
My order was marked delivered but I have not received my package - Risk of Loss.
Elevate Styles makes every effort to package and ship orders in a timely fashion. Once the package is passed to the delivery service (USPS, UPS, FedEx, etc.) risk of loss is now the responsibility of the receiver. Arrangements such as signature or other delivery instructions must be submitted at the time the order was placed only. Any claims or investigations are the responsibility of the receiver and must be filed with them.
Do you offer faster shipping?
We offer UPS Next Day and UPS 2nd Day Air Service. Please keep in mind that this does not include Saturday and Sunday.
Do you ship Internationally?
We use First Class International, USPS Priority and USPS Express. As a disclaimer, the first class option requires us to remove the boxes and are shipped with all tags in their plastic sleeves.
What happens if my item is back-ordered?
We will email or text you with an alternative. In some instances when an item is discontinued we may refund you and ship the rest of your order. Refunds can take up to 2-5 business days.
What happens if my tracking number is not updating?
Tracking numbers are sometimes delayed and update at the time of delivery. If your domestic order does not update after 15 business days from last update then we can refund you in full. If an international tracking number does not update we can refund in full after 30 business days from last update.
Do you provide return shipping for returns?
We only provide return shipping labels for incorrect orders. We do not provide return shipping for items that don't appear the same as in a You Tube video or a picture. Additionally, characteristics such as length, color, and feel are considered opinion and follow our normal return procedure.
How do I make a return?
Repackage your item(s) with your invoice number and reason for return and ship your package back to -
Elevate Styles - Returns
1420 Atlantic Ave.
Atlantic City, NJ 08401
Elevate Styles will determine if your item(s) is acceptable for a refund at the time it is received in accordance with our policies.
What are the terms?
- Return shipping postage is not provided
- There is a basic 20% restocking fee and in some instances more depending on condition
- ORIGINAL SHIPPING PAID is not REFUNDABLE
- All items must be brand-new, unworn, un-cut, un-altered.
- All original packaging is required and returned in the same manner received
- We do not accept returns after 14 days of receipt
Which items are not returnable?
Discounted orders with the use of a promo code, Black Friday Coupon Purchases, Deal of the Day, BOGO, and Clearance Sale are final and are not allowed for return.
How do sales, promotion codes and free shipping work?
Free shipping applies to your product total after any discounts, promotions and sales, etc. The price of shipping does not apply towards the product total.
How does our affiliate program work?
Elevate's affiliate program is simple and easy! Sign up and provide all of your information for Elevate to review by going to the "My Account" area and clicking the "My Affiliate Account." Once your account is approved you will have a link to share and when anyone makes a purchase using your link for Elevatestyles.com you get a 5% commission.
The 5% commission is based on the paid order total not including tax, discounts, vouchers or shipping.
After reviewing your commission total - Elevate will send out payments during the last week of every month. No minimums.
We reserve the right to revoke any affiliate's account or the affiliate program at any time.
Braintree(Paypal) and Paypal Express Address Confirmation.
Elevate Styles will not be responsible for orders shipped to incorrect addresses. Please be sure to confirm your shipping address in both Paypal as well as your account on Elevate Styles. The shipping address in your Paypal account will supersede your shipping address in your Elevate Styles account.