How do I contact Elevate Styles customer service?
You can call us toll-free at 888-676-2226 during normal business hours Monday-Friday 10AM - 6PM EST or by emailing us at email@example.com.
Corporate Name and Address:
Elevate Style Corporation (this will appear on your statement)
1420 Atlantic Avenue, 2nd Floor
Atlantic City, NJ 08401
Do you take money orders?
Yes, please call customer service for more information.
How long is your shipping and processing time?
Most orders ship same day and can take 2-5 business days. International orders can vary.
Do you offer faster shipping?
We offer UPS Next Day and UPS 2nd Day Air Service. Please keep in mind that this does not include Saturday and Sunday.
Do you ship Internationally?
We use First Class International, USPS Priority and USPS Express. As a disclaimer, the first class option requires us to remove the boxes and are shipped with all tags in their plastic sleeves.
What happens if my item is back-ordered?
We will call you with an alternative or refund you and ship the rest of your order. Refunds can take up to 5 business days.
What happens if my tracking number is not updating?
Tracking numbers are sometimes delayed and update at the time of delivery. If your domestic order does not update after 15 business days then we can refund you in full. If an international tracking number does not update we can refund in full after 30 business days.
Do you provide return shipping for returns?
We only provide return shipping labels for incorrect orders. We do not provide return shipping for items that don't appear the same as in a You Tube video or a picture. Additionally, characteristics such as length, color, and feel are considered opinion and follow our normal return procedure.
How do I make a return?
*UPDATED 7/6/17 - NO RMAS NEEDED NOW
Repackage your item(s) with your invoice number and reason for return and ship your package back to -
Elevate Styles - Returns
1420 Atlantic Ave.
Atlantic City, NJ 08401
Elevate Styles will determine if your item(s) is acceptable for a refund at the time it is received in accordance with our policies.
What are the terms?
*UPDATED 7/6/17 - FREE SHIPPING PURCHASES ARE NOT ASSESSED A REVERSAL FEE OF SHIPPING CHARGES UPON A RETURN
- Return shipping is not provided
- There is a 20% restocking fee
- All items must be brand-new, unworn, un-cut, un-altered.
- All original packaging is required
- We do not accept returns after 14 days of receipt