How do I contact Elevate Styles customer service?

You can call us toll-free at 888-676-2226 during normal business hours Monday-Friday 10AM - 6PM EST or by emailing us at cs@elevatestyles.com.

Corporate Name and Address:

Elevate Style Corporation (this will appear on your statement)

1420 Atlantic Avenue, 2nd Floor
Atlantic City, NJ 08401
Fax: 1-866-436-3738

Do you take money orders?

Yes, please call customer service for more information.

How long is your shipping and processing time?

Most orders ship same day and can take 2-5 business days. International orders can vary.

Do you offer faster shipping?

We offer UPS Next Day and UPS 2nd Day Air Service.  Please keep in mind that this does not include Saturday and Sunday.

Do you ship Internationally?

We use First Class International, USPS Priority and USPS Express.  As a disclaimer, the first class option requires us to remove the boxes and are shipped with all tags in their plastic sleeves.

What happens if my item is back-ordered?

We will call you with an alternative or refund you and ship the rest of your order.  Refunds can take up to 5 business days.

What happens if my tracking number is not updating?

Tracking numbers are sometimes delayed and update at the time of delivery.   If your domestic order does not update after 15 business days then we can refund you in full.  If an international tracking number does not update we can refund in full after 30 business days.

Do you provide return shipping for returns?

We only provide return shipping labels for incorrect orders.  We do not provide return shipping for items that don't appear the same as in a You Tube video or a picture.  Additionally, characteristics such as length, color, and feel are considered opinion and follow our normal return procedure.  

How do I make a return?

Repackage your item(s) with your invoice number and reason for return and ship your package back to -

Elevate Styles - Returns

1420 Atlantic Ave.

Atlantic City, NJ 08401

Elevate Styles will determine if your item(s) is acceptable for a refund at the time it is received in accordance with our policies.

What are the terms? 

  • Return shipping is not provided
  • There is a 20% restocking fee
  • All items must be brand-new, unworn, un-cut, un-altered.
  • All original packaging is required 
  • We do not accept returns after 14 days of receipt

Which items are not returnable?

Deal of the Day, BOGO, Clearance Sales are final and are not allowed for return.

How do you get free shipping and free returns?

We’re now offering Free Shipping and Free Returns on select items.  We’re so confident you’ll love this hair that is you are unsatisfied we will cover the return shipping and not charge a restocking fee which is 100% money back guarantee.  This is our best virgin unprocessed hair ever.  Item must be unused, unworn or altered with original packaging.

What about my free gift?

The free gift is a courtesy item and may be substituted with similar items based on availability.

How does our affiliate program work?

Elevate's affiliate program is simple and easy!  Sign up and provide all of your information for Elevate to review by going to the "My Account" area and clicking the "My Affiliate Account."  Once your account is approved you will have a link to share and when anyone makes a purchase using your link for Elevatestyles.com you get a 5% commission.

The 5% commission is based on the paid order total not including tax, discounts, vouchers or shipping.

After reviewing your commission total - Elevate will send out payments during the last week of every month.  No minimums.

We reserve the right to revoke any affiliate's account or the affiliate program at any time.

What is a special order product?

This is an item that is out of stock but is often readily available by the manufacturer. We are able to fulfill these orders within 7-15 business days or less. In some instances if the item has been discontinued you will be notified of the remaining colors available or your order may be cancelled. You can cancel unless your order has been shipped. Items that are in stock are shipped immediately and your order may be split.

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